How do we get out of this cowboy company?? It's driving me mad. We were told SP were taking over last November '18 as Extra Energy had gone under. We were also told that it would be a seamless switch to them and we had to do nothing. We did nothing and let it go on. Recently (Aug '19) I had a phone call stating I owed £1297.94 since last Nov. !!! Having received no correspondence from them in that 8 months they took over to tell us anything. Apparently they had been emailing us on an email that has been defunct for two years; instead of sending a letter to us they let it go on and on. Extra Energy managed to get hold of us by letter to ask for £200 which apparently was outstanding (and I paid that) so why couldn't SP get hold of me? I thought that the D/D would have "seamlessly" taken over buy SP which is what they told us and why I didn't think anything was wrong. After saying to the advisor on the phone that it was ridiculous that the bill could be that high I offered to do a meter reading there and then. This increased the bill to £1977.72!!!! which means it would have been around £248 per month! After many phone calls, to different people who I have to explain each time to, I have realised that nothing is going to be resolved as they put you on hold when they can't answer your questions and leave you hanging there until you eventually give up and put the phone down!! Still no resolution and still on some cash quarterly tariff that we had no option over when they took over. I now know why people get depressed and go downhill with these games they play with you. They have not phoned back at the arranged time and have not sent a temporary password for the online log in (which they promised to)and have not sent an email to say the complaint has been registered and the account on hold (which they promised to). Tearing my hair out!!!!! Someone has to stop this.