So I’ve currently just switched to Scottish power and my experience so far has been shocking!! I get back off holiday at 2am and all my electrics off. I havent received any gas or electrics cards whilst I was away? So I press the emergency. Later that afternoon at 1pm the electric goes off again. I phone them and I’m passed from every person who works there. Over an hour later I’m told my meters broke someone will be out to you within 4 hours. Bearing in mind I’ve got 3 kids. A 1 year old, 4 year old and a 7 year old who is autistic! So we wait 5 hours! A hectic 5 hours! I phone again get put on hold for another hour and they tell me I have to wait another 4 hours!? I’ve got 3 screaming kids! All sat in waiting for someone to turn up! My fridge and freezer are slowly defrosting! It’s going dark and I’ve got no electricity! Finally someone turns up at 11:30pm..... and fits a new metre. But the new metres reading panel doesn’t work? So from 1pm- 11:30pm we was left with nothing. Nobody seemed to care? And the whole situation was very stressful for myself and my 3 children!! I think the company is a joke!!