How difficult can it be to give a company meter readings? We are on Economy 7 and have to give 2 meter readings. I tried to do this on the app but have not idea which box to put which reading in. I contacted "live chat" who finally respond 6 hours later. I am asked to take more readings. Morning and evening. That isn't good enough so now I have to take readings 4 times a day. I know which reading is which but they won't accept it. It has been a week since I first contacted support and they still haven't accepted my opening readings and won't send anyone to do the reading themselves. This company is a total waste of time.