My experience with Scottish power has caused so much stress and has been a appalling service. I recieved a email back in July after leaving them to say I was owed a refund. I have fought and spoke to various people most of who have fobbed me off telling me I would be getting my refund cheque than when I have rang again after not receiving what is rightfully mine I get told different things. Such as I've been wrongly informed and it's still under investigation. Than they also had the audacity to wrongfully take money out of my account only to replace it the following month for an apparent electric bill which I did not owe! When I have attempted to contact them to discuss matters most of the staff don't seem to know what's going on with my closed account however I have had numerous missed calls whilst working in a busy hospital off them and when I have not answered have been told they have shut my case down via email. It's all been extremely exhausting they have no consideration for their customers well being I was with them for 5 years and have unfortunately had to go through all of this whilst being heavily pregnant. Every body stay well clear from this energy supplier there is no customer service a lack of communication and unfortunately they are reluctant to help.