Total idiots MUST be running this thieving company. Oh, maybe not, they may just be that they are living in a cloud. They estimate your readings without telling you, and they estimate them higher than they are, which then means that you can not put the correct one in. I agreed a tariff on the phone for my 2 tariffs [ economy 7 ] but was charged more on both day and night rates. On the phone no one seems to understand the question that you ask them. You have to ask same questions several times and then when you think everything has been sorted the problems just start again and even more problems crop up. Luckily I record all my phone calls as they say they do, so I can prove all this to them. Why is such a company as this be allowed to operate and stress people out as they have certainly done to me.