In reality, not worthy of one star. Just switched from them, usually have a direct debit dual fuel for £143 per month, and up to date, i owe them nothing (as at middle of September). New supplier taking over as of the 1st October. Scottish Power send me a new bill shortly after my mid September meter readings, acknowledging I owe them nothing, but they've changed my direct debit to £212 per month. Straight on the phone to them, supposed professional on the end of the phone, he said there would be no direct debit taken at the end of September, instead you'll just get a final bill in the weeks after the new supplier takes control. OK fine. Not OK and fine, guess what? Scottish Power took the massively over inflated £212 from my account at the end of September anyway, money of which they have no right to take, I don't owe them (at most about £65/70 for the last two weeks). Scottish Power REFUSE to give me back MY MONEY, stating that I, the lowly customer have to wait until they have prepared a final bill, which obviously could be many weeks away. Frankly, this is fraud, earning interest of my money before they decide they want to give it back, imagine how many people they do this to?!!! If not fraud, then a shocking mistake by professionals involved and every effort to resolve the situation and give the customer back his money should happen! I find it no wonder that Scottish Power ranks almost at the bottom of the energy supplier survey done by 'Which?' Whilst it's not essentially about the money to me, it's the principal, I can fully see that to many people who can ill afford to waste any money, this is no laughing matter. In every sense of the word, SHOCKING! PS. I've only just begun