If I could give 0 stars, I would. I have never dealt with a worse utility provider in my life. We moved in a new property that already had Scottish Power in May. It took 3 months to set up my account and hours spent on the phone and on the chat help. No one wanted to take responsibility, they kept on telling me the issue is with the Specialists team and no one from that team was giving me updates. After multiple very frustrating interactions, I managed to get the gas account set up in Sept. At that time, they told me there is a technical issue with the electricity part of the account and that again it was with the Specialist team. It is now almost December and that issue has not been resolved. I cannot pay my electricity bill and the amount keeps piling up. Direct debit doesn't work either. This is really the worst customer service I have ever experienced. If you move in a property with Scottish Power, it's worthwhile investing the time to move to another supplier