DO NOT USE SCOTTISH POWER. Absolutely horrific do not even deserve one star. Charging so much for our electricity and gas (we are now moving supplier and will be saving over £400 a year). The WORST customer service I have ever experienced - There is apparently a problem switching our electricity over to the new supplier - they said we have not paid our last bill (which we paid a week ago....). And its impossible to sort out as every time you call them you get hung up on as they are "too busy" to answer your call. Sometimes you do get put on hold (for example just now i was on hold for 32 minutes) being told every minute "your call will be answered shortly" only to then be told "sorry we are all busy - goodbye!" and hung up on - there is simply no way to get in touch with them .