in January I received a bill for £75 even though I changed suppliers in October the previous year. I contact Scottish power who at first said that my account was in credit by £34 . I left it at that but a couple of days later another bill arrived stating I owed £70 + and should pay within 7 days or they would pass to debt collection agency. After several phone calls they assured me that everything was okay, but the very next day I received another bill for£70 + which again stated a threat of debt collection agency calling. After several more calls and a complaint to them they then said my account was in credit by £3 but again I got a bill that said differently. I contacted them again then was told they owed me £30+ and would soon receive a refund . The refund never arrived and again after several calls and online chats I felt like banging my head against a wall. They then informed me that refunds don’t normally get paid when accounts are closed !?!?&?!$€ ! But hat they have arranged a checque payment that I should receive in around two weeks. All in all a very very poorly set up and run organisation who I will not be using again.