Will mislead for you to switch and provide incorrect information. When escalating complaint they promise someone will call back, no one does and you have to send a large number emails before you get an answer with “we are very sorry” a member from compliance department will be in contact soon. NO one get in touch and it’s pointless ringing call center as they tell you the same scrip they all advised to say to customer. Switched supplier as was getting absolutely no where with this shocking company. SCOTTISHPOWER TOLD ME that they not always leave notes on their customers account so when you ring they have no record, you will have to explain your self over and over and over again.