I'm only giving SP one star because I can't give them zero. I have to deal with them on behalf of my very elderly parents. My parents can't cope with an online only account. SP are determined to dish these out, without any understanding of the difficulties of elderly people. The only option it seems is for elderly folk to stick with the more expensive tarrifs. How fair is that!!! Come off it, we are trying to iron out unfairness in every sphere of life, but the elderly don't count!!First off, SP sent me duplicates of every email (I have had to give my email address to qualify for the online, cheaper, deals). So a load of wasted emails. THEN I found I could not actually access the online info. which is usually available through 'my messages' - a link on the various emails they sent. SO I rang SP. They told me they would send me a temporary password so I could access the account and set my own password. They said it could take up to 24 hours to arrive!! So I waited (all weekend). Nothing materialised. So I rang them again. They said they would send a new temporary password. Eventually one came through - but it didn't work. So I asked for another. Eventually I have got this one to work. What a palaver!! If only mum and dad had agreed to go with the current Which best bet 'Octopus'. I use them and they are superb. Easy to communicate with, easy to send in meter readings and very human. Unlike the SP debacle. The sooner this lot get their business sorted out the better. Talk about confuse a consumer! They take the biscuit.