Yet again a very very poor service from SP. I have just gone to the bother of sending in a review but the blurb tells me it all has to be verified through a social media account. I DON'T HAVE ONE! So am I therefore a non-person! As I said in my initial review, if I could give zero star rating I would. I've been dealing with my parents account and as they don't use online accounts I have material sent to my email address. First off, I received duplicates of every communication with them. Secondly, I could not access my parent's account because I could not give a password. So I rang SP to get one sorted out. They said they would email a temporary one. It still hadn't arrived 3 days later. So I rang them again. This time one popped through within 10 minutes - but it did not work. They sent a second one. Eventually I managed to gain access to the account. Once into the account, I can only say it is EXTREMELY badly and un-clearly organised. I had expected to print off a full energy statement, but could not do so. I wish my parents had gone to Octopus, current Which best provider. They are excellent - I use them myself. Clear, friendly, un-fussy. Scottish Power take note and improve. You may be sorting out green energy but just remember you need excellent customer service too. And you don't have it at present.