Can I leave less than 1 star? Incompetent idiots is probably too high an accolade for these clowns. On moving house I provided them with the final readings for Gas & Electric.. I got the final bill correctly and was informed a refund of the credit balance on the account would be with me in about 10 days. When the cheque turned up after 3 weeks it was for less than expected. I checked the online account and my final bill with my own readings had been reversed and a new Estimated final bill issued. Needless to say that the new bill was higher than the original correct one. All I could get from their so called helpline was 'your account balance is zero You have had your refund.@ Two months later and it is still not resolved.