AVOID! Unless you want to stay on hold for at least an hour every time you call, no matter what option you choose! Spelt my name wrong on bills (called them once after being on hold for 96 minutes, got an apology and was told this would be amended). Get another letter with my name still spelt wrong (spent 56 minutes to get hold of them again to be apologised to again and said that this would be changed) - got a 3rd letter with the wrong name — why bother I just left it. Waited 2 weeks for an electric key - had to go to a shop and get a non supplier key. Got a gas bill for £39 - I live in a studio flat and have been there for a week at that! And the bill had the wrong meter readings on - EVEN though I gave them 2 (one as soon as I moved in and the next the following week). Wonder what happens to the data we give, if they are not storing data correctly, there while data protection should be reviewed. Had a prepay gas meter installed, which they put £10 on until the card arrived, and a week later no card, no heating, and I’m disabled and on the priority register list. I’m on the phone to them now and my call time says 78 minutes (to just ask where my card is!) I’ve changed to Bulb who are cheaper and seem to be a ‘proper’ company, where I’ve not had to phone as many times and when I have have not held for longer than 5 minutes. I’m sitting in the freezing cold, as this company is so incompetent, and this is someone who is on the priority list as disabled - gosh knows what the service is like for others! I’m having to go and stay at relatives until they send me a card!!! A joke company, with such incompetenece. I should have really googled the reviews for the company - 1 STAR!!! 🌟 Please save yourself the stress and go with anyone BUT Scottish Power.