If i could leave 0 i would. THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH. We moved into our first home in december, as expected we recieved a final bill from scottish power for the gas and electricity. I have paid this online however did not realise there were 2 different account numbers, 1 for gas and 1 for electricity so paid both into the same account. I realised my mistake and called straight away and was assured that this would be transferred. I then recieved a letter 2 weeks later stating the bill was outstanding and again called and was assured this would be sorted. 2 days ago i have recieved a threatening letter stating they have escalated this and we now owe even more money. We have again called and was told this was sorted and they would email confirmation, at this point we raised a complaint due to how this has been dealt with. 48hrs have gone by and we have recieved no email confirmation so have again called to be told this is still outstanding and the complaint was closed!!! I asked to be put through to a supervisor and was told they were all busy, asked to be put through to the complaints department and was told they had no direct number even though we had already spoken to them 2 days prior. Honestly the worst company. I would rather pay more money on my monthly bill than have to deal with these clowns ever again. AVOID AT COSTS!!!