Ditching this shocking company with its dodgy practices, bullying tactics, and high prices was the best decision I've ever made. Instead of appreciating my years of loyalty, I was taken for granted. They probably thought, I was incapable of making the switch. The final straw for me came when I received my last quarterly bill. Instead of the usual arrangement of getting both Electricity and Gas on the same document. This time i got TWO separate documents, One marked Electricity, £350+ And one marked GAS £250+ I was very confused. I knew that this can't possibly be right. £600+ was a huge sum for three months supply. This caused me an awful lot of stress, especially when the amount of energy i used for the corresponding period of last year was almost identical, and was only £300 for BOTH. I phoned customer services to ask for an explanation and was told to ignore the bill marked Gas and just pay the one marked, Electricity £350, as that included both !!!!. There was no indication whatsoever on the Electricity bill to indicate that it also included the Gas. A less stable or an elderly person would've probably been so confused and paid both bills. What a dispicable thing to do. I then asked why they were deliberately trying to confuse me?? I was told these things happen because I don't have a smart meter !!! ((Some thing they have been harassing me to have with letters and phone calls for months)). That so called "explanation" was utter rubbish as far as I was concerned. Then few days later I had a call from a meter fitter to ""confirm My appointment"" for their visit. I told him that I have made NO such "appointment" with any one regarding fitting a meter. It turned out that Scottish Power have made this arrangement behind my back and without my knowledge or agreement to have a meter fitted in my house. That really was the final straw. I immediately started the switching process to a different provider. My advise is: Avoid Scottish Power at all costs. Their underhanded practices, and customer care, absolutely stinks. I will be writting to OFGEM. Regarding my experiences with Scottish Power.