Absolutely appalling can’t get in contact with them surprise, surprise !! Seeing the reviews can see why. Or been able to access my online account for last couple of years every time I’ve mentioned it they say it will reset still no access I’m wanting to switch but said they not allowing it so need to contact but impossible surely can’t owe anything seen as though I’m paying £167 a month which is disgusting. Avoid this company and I agree they should be closed I can’t see other emails I get from them in regards to my queries but could quite clearly see a email stating my switch was not accepted with no explanations.