If I could leave 0 stars i would. Shockingly bad company. For 6 years I have been constantly advising them that my bill is extortionate. I live in a 1 bed apartment, work full time and was being charged £96 per month on Economy 7 tariff. No help was EVER offered to look into the issue. I'm no electrician and I don't have access to my meter, readings are provided by the management company. On requesting to leave, I was SHOCKED to be advised that the best tariff they could offer me was £150 per month! I advised the agent it's impossible that 1 bed apartment could use that much. She wasn't interested. So, i managed to obtain access to the meter for 3 days and found the issue. Scottish Power have the day rate and night rate the wrong way round! Their own engineer missed this. This is in addition to when they sent someone to read my meter not noticing that the time on it was out by 5 hours! They have had it wrong for 6 years and not once offered to look into why a 1 bed apartments bills were more than a small business! I was advised they would recalculate my bill 10 months ago and am still waiting - and that was just for the error with the time on the meter, the issue of the day rate and night rate being the wrong way round hasn't even been acknowledged yet! Appalling company.