I would seriously leave 0 stars if it were possible. From the moment I switched to them the trouble I had with many aspects of their 'service' was highly inadequate. Not only did my payment rise each month, even when I was more than £200 in credit. I spent ages calling them to rectify it even though my Smart meters were installed. Data on the app and website was woefully inaccurate and trying to get a refund from a more than £200 credit was impossible without paying over £100 first. Adjusting a direct debit amount online was also impossible without paying a payment of nearly £100. When I did manage to get them to change it on the phone, yet again the following month my payments were put up to nearly £100 aonth for a small flat which uses approx £60 in gas and electric in colder months. I was very close to paying the exit fees just to get out of the contract but held off until it was 49 days off renewal. Even my final bill was in credit and the amount they stated would be refunded was not. They then said the email was wrong and they were sorry. I have had the bills printed and for the life of me I can't work out how they calculated what they did refund me. I teach maths so God only knows what someone vulnerable would make of it. Good riddance Scottish Power, you are absolute rubbish! Avoid the hassle and go elsewhere. I'd rather pay more than have such shoddy, unprofessional, inadequate service.