I left Scottish power in March 2020 due to getting my gas and electricity cheaper with a different supplier. I owed ScottishPower £51.79 and an instalment plan was set up. My first instalment plan was due and paid A sum of £25.00. I was left to put another £25.00 the following month and a final payment of £1.79. After the first £25.00 payment a week later there was a sum of £83.78 also deducted from my account. I emailed ScottishPower regarding and asked for the money to be put back into my bank account. Due to the current situation I am unable to work and need the money. The response was the instalment plan set up was for one fuel, the final billing on the account is a total of £110.57. They are unable to refund the direct debt amount and to contact my bank. Due to the current situation it is very difficult to make context with people and the response time is slow. I am very unhappy with the service and would not recommend switching to them.