shame there isn't a 0 star option for this joke of a company. Not only do they double your monthly payments a couple of months in to your contract, at the end of the contract they will then say you owe them money. £229 for me....after paying 150 a month for a 2 bed property when I work full time! Someone will ring you from the complaints team and their attitude is horrendous. After reluctantly agreeing to set up a payment plan with them, and a promise of a £40 cheque being sent as a good will gesture....to my shock the full 229 was taken out of my account leaving me (8 month pregnant) and my son in a very vulnerable position!! Money I had put to one side so I could feed my family during the pandemic STOLEN FROM MY ACCOUNT. Another complaint... 'Sorry we have no records of the £40 cheque you we're promised' So I sent them the time, date and length of the call. 4th May, 12.03pm, 25 minutes long. We set up a payment plan and agreed a goodwill cheque of £40 would be with me in the next 2 weeks. Instead, I've had the full amount stolen and 'no record of the £40' No one can be bothered to get back to me after me sending email after email after email. CAN SOMEONE TAKE OWNERSHIP OF THIS LISTEN TO THE RECORDED CALL AND SEND ME THE MONEY I WAS PROMISED??????????