After spending nearly two months waiting for someone to get back to my calls, I eventually set up an account. My house was a new build and the handover between the builders and SP was taking forever. Eventually i got through to someone ( 2 months after we started ) and was ready to close the account. However, a nice gentleman managed to keep me as a customer due to his apologoes and agreement that charges a to me would only start from that day. Unfortunately, the £177 credit for the 2 months of messing around is still being disputed as there are no notes on the account, despite the credit oroginally being visible on a bill! Noone at SP will accept responsibility and instead continue to hold me accountable. I suspect they were just going to hold the building company to account and that they have also refused to pay - but that's not my problem. Customer service is shocking and I continue to get irate over it all. Can't wait to switch!