DO NOT USE THIS COMPANY! It has been a constant battle for over 3 weeks to get a direct debit payment returned to myself which they had taken out in error. Scottish Power have taken 2 DD payments from me and have told me to claim it back through the bank. I have been on the phone to my bank 3 times for this indemnity claim. An indemnity claim Scottish Power instructed me to do. Then they refuse the payment and reclaim it back three times. I had made an indemnity claim got my money returned and Scottish Power compensated me £40, then a few days later my dd had been reclaimed. Scottish Power reclaimed a payment they told me to get an idemnity claim for. I called them again and they said to me to apply for indemnity claim again and they will give me £25 compensation which I refused! For the second time done the indemnity claim and Scottish Power again rejected it. Yesterday was the third time I have done an indemnity claim which again is unsuccessful. Scottish power stated they will give me the refund but are calling it compensation as they have already paid out £40. They are calling money that is rightfully mine compensation. They are acting as though they are doing me a favour. I didn't need this headache I just want my money returned. It shouldn't be this hard and shouldn't be costing me money in phone bills sitting 30 minutes at a time waiting for the bank to answer my call. The company are ruthless they have no compassion I have an autistic child to look after and they are causing me more stress. I have been fighting them for 3 weeks to get money they have stolen from my account. I have complied in every way with them and they are calling my money a goodwill gesture. GOODWILL GESTURE IS NOT RETURNING MONEY YOU STEAL FROM CUSTOMERS!!! Absolutely disgusting company stay away they will steal your money and blame the customer for there mistakes. I'd rather pay more money to another provider than be treated this way.