Customer service - Very poor Price - rip off Delivery - poor Returns & refunds - very poor This company is a scum and not even worth 1 star.. I was scammed from the very first. When l joined, it was through an agent. That day l will never forget, l was in a hurry on the high street. Someone mentioned, he was doing a quick survey, but actually signed me up with this company. I realised later , I actually switched from my energy supplier. It did not end there, l recently moved house and it took them ages to sort out. Although l had entered the actual meter reading online, l still had to speak to someone as these were regarded as estimated readings according to the email. After speaking and submitting my actual readings over the telephone to several people in customer service, my bill was still coming up as estimated reading. I was referred to the home department, provided the final reading and my account was in credit. So l was expecting a refund on both gas and electricity. This also reflected on my account there was a refund due on both accounts. I was told a cheque will be sent to my new address wishing few days. To my surprise, l received an email that the readings were estimated. I replied to the email and attached the actual pictures of the readings for evidence. I suggested that they check their system as something was very wrong . To my surprise, the positive figures, turned to negative figures, l actually paid a balance on my account with same readings which had a refund due. The difference now is that they are called actual reading. This was a joke.... I tried to email back to a customer service director, my email was blocked this time. THIS IS DISGUSTING COMPANY, CUSTOMERS BEWARE! I just had to pay the fabricated balance on my account, just for my sanity. VERY DISAPPOINTED. I am utterly disgraced at the service, l repeat. The reviews on here and trust pilot paint the exact picture of what this company is about, l agree. I experienced the same. Good riddance and l did not move with them, bye.