Not one good thing to say about Scottish Power. You are constantly passed between workers with no resolution to your problem. A lot have mastered the empathetic customer assistant but not much else. Also had some very rude assistants. I had a 10 month complaint with Scottish Power, resolved by Ombudsman. SP closed the complaint on multiple occasions with no resolution. I worked as a Customer assistant and knew how horrible the job was so I was always considerate. But it got to the point that I was calling up multiple times or being called up multiple times over issues of the property when I had notified them of my leaving of the property 5 months prior to the calls. They breached GDPR by sending a different property’s billing information. Refused to back bill the property without ombudsman’s involvement. Missed visit appointments. Didn’t pay Guaranteed standard of service fee for missed appointment. Strong constant failure in customer care. The whole issue was SP was using a shortened version of my MSN number’s (gas and electricity) and electricity was registered to a separate property. They caused me so much stress and anguish the whole time redressing this issue. Don’t choose Scottish Power. Save yourself the stress.