Have been with Scottish Power for years and every two years you can guarantee there will be problem. Latest after signing up to new 2 year deal and at the same time entering my readings for meter they managed to muck it up completely. This started at the end of April as my old deal was coming to an end and decided, more fool me, to sign up with a new deal. Didn't check online for 2 weeks but when checked the entered readings had disappeared and the new deal was nowhere to be seen. I then phoned, emailed and contacted them through messenger on Facebook to try and sort out the problem. Guess what now nearly end of August and still not resolved, this despite countless emails etc, Customer support refuse to get supervisor or manager to come on phone to help resolve problems as seemingly this is company policy, I didn't think they had any policies! When I have had problems before talking to management sorts the problems out in minutes, the operatives on the end of the phone, by the sound of it just read a script and have no real knowledge. Promised that it would be sorted out in days and given a reference, only after prompting, only thing I received was 2 calls weeks apart to say it was been worked on. Overall next to BT one of the worst customer services experiences that their is.