We've had boiler cover with Scottish Power for a while. We called them last week to invoke our boiler care cover which we pay each month. On 31st August they sent an engineer from a company called Rightio. He inspected the boiler and wrote 'pcb board' on our document. He even called it in on the phone in front of my wife. On Monday 3rd September we called Scottish Power for an update. They informed us that they had cancelled our boiler care cover and condemned our five year old Potterton boiler. Somehow Rightio had informed Scottish Power that our boiler should be condemned as it was beyond economical repair. Domestic & General are the company who underwrite the policy and were also informed that our boiler should be condemned. They confirmed this in a letter to us which arrived yesterday, the 6th September. The boiler is about five years old and in good working order. On Monday 3rd September we had called British Gas to come out and give us their opinion of our boiler that they had installed several years earlier. They came out on Wednesday 5th September, five days after the initial inspection from Rightio and within five minutes of looking at the boiler had solved THE simplest of issues. A fuse wasn't sitting correctly on a board. He reseated it and the boiler fired up into action. He thoroughly inspected the whole system and gave the boiler a clean bill of health. He even waived his callout fee as we decided to buy Hive from him prior to us switching back to British Gas for dual fuel and boiler care cover. What terrible service from Scottish Power and their engineers. They gave us no warning about cancelling our policy and even took £19.50 out of our bank account the very day they told us the news that they had cancelled the agreement. This was supposed to be a nice week off work for me and my wife which has been totally ruined by all the companies mentioned above. It has consumed our week. Endless phone calls and emails to all parties and none of them admitting who gave the order to condemn our boiler in the first place. We are no longer with Scottish Power, nor hopefully with Rightio or Domestic & General. A nightmare. 20/08/20 They've just called asking if we'd like to be covered by their boiler cover. Which begs the question, why would you want to cover a boiler which you condemned? I wouldn't use Scottish Power if they were the only company providing boiler cover. Incredibly inept service from a company who stitched us up last time. They've got some cheek calling us out of the blue expecting us to use them instead of our current provider British Gas who are excellent. I've never been let down by anyone more than Scottish Power. Avoid at all costs. No 🌟 frankly. 27/08/20 Email to Scottish Power: "Your phone call out of the blue last week was shameless. I'm staggered that you have the audacity to call us and offer us your boiler care cover when you didn't honour our agreement some time ago. You can see the entire story in my Google review below. You condemned our boiler on the advice of an incompetent engineer from Rightio who couldn't spot the simplest of problems and left us high and dry without a working boiler. British Gas spotted it as soon as they took the cover off. You actually took £19.50 out of our bank account on the day you informed us that you wouldn't help us. I'm not sure how much we paid to you over the time of our contract but you clearly robbed us of a considerable amount of money by not fixing our boiler when it broke down. Why would you now want to provide cover for a boiler that you condemned? Are you really expecting us to fall for it a second time ? Are you expecting to take money from us for nothing in return ? You and Domestic & General decided it wasn't worth your while financially and instead decided to refuse to honour the agreement. You caused considerable stress to both me and my wife during our holiday. You owe us money. You failed to honour the agreement. You shouldn’t be in business."