Dear Mr Kieth Anderson, It is very unfortunate that even after writing multiple emails in the past month (although plenty more over two years now), you have not responded to a single one and neither has any of your employees in the company. Nor a single person from your reviews on trust pilot has responded to our reviews, although the automated messages are a nice touch of letting the world know, you guys care a bit. I hope you are not expecting us to give in to the debt collector and other legal notices that you are sending our way, without even clarifying how does the amount that you are charging has even come to being. We work hard for every penny we earn, and will not just be distributing it to companies like yours who are acting like the big bullies.  Our monthly bills are on average £30-50, but your company wanted to charge over £1000 pounds for two consecutive months, when the complaint was raised. Not one of your customer service executive was able to answer, why and how, only reasoning they could come up with was, previous balance. The same reason cannot work with two consecutive bills, when the previous bills clears all balances, then how is another bill in the following month raised for more than was ever due? Not to include, even the complaint was raised, your company added this default to our credit history, affecting our bread and butter for over two years now. Upon multiple occasions the matter has been raised to remove the default, as the invoice your company has generated is in dispute and a complaint raised, therefore making it not just unethical but illegal to put the default on our name (for which we do expect a compensation now). Then it was advised to add a check meter and all, which was again gone into wind, as your executives stopped replying. Our contract was due last september, couple of weeks before that we started having a discussion on the same, and I was assured by your executive Robert that it will not be increased and the lowest possible tariff would be applied, and informed. The same was never done, we have no idea, what tariff we are on and how much your company is charging us. Further to that, your executives, reply after 6 months, with a complete U-turn and email making no sense, with words, sorry for the delayed reply! 6 months is not a delayed reply, it is a criminal to hang a customer in the middle and not letting them choose a different supplier, and not answering their questions, while still billing them for every day, they do not want to be a part of your company. Further to that now, your company has sent another Debt Collector, Rebecca Clark from Richburns Ltd, to collect the due which isnt due, by giving them wrong information and asking them to do the dirty work for you and pressurise us into paying you more than is ever due. If its any comfort, to you, WE WILL NOT BOW DOWN TO THIS UNETHICAL, ILLEGAL BEHAVIOR BY YOUR COMPANY! Your company had managed to send a debt collector before aswell, who found out about the disgruntled behaviour of your company and not dealing with issues and outsourcing them to third party debt collectors. He was satisfied and informed the same to your company aswell. (You guys still managed to add that cost to our bills and never credited it, even after being informed the complaint was not resolved and it was illegal for your company to send a debt collector to our house and spoil our credit history) Going further, the letters sent by your company, seem to be another game plan that you guys have. On multiple occasions, a few of them we have reported aswell, letters dated Sept/Oct were delivered in Dec/Jan, with a timeline of 7 days from the letter dated. Similarly we have received letters dated 30th July in the first week of Sept! To this when it was reported the response we got, was please ignore them, as we are dealing with your complaint, in the meantime you send a debt collector, add more costs, add another day,month and now two years worth of more bills, not giving the customer an option to even change suppliers. We have still acted responsibly and paying off our monthly bills, but will not in any way pay an extra £1k, just cause your company had to meet your targets. I expect to hear back from you in the next seven days! but as always, we know, you and your company are going to be ignorant about these emails and carry on ripping us and more of the innocent hard working people in the country. But I still write this email in hope, that someone in your company has the emotions and logical sense to answer to customers. Regards Aman Ahluwalia