I'll keep this one brief. They are incapable, incompetent and unreliable to the the extreme. Please don't be tempted to use this company, take the advice of all the bad reviews. These are all accurate representations of the experience you will face. I left them 10 months ago now. I've had a complaint ongoing for years. They have just taken £500 from me for no reason. You can't talk about your complaint, they have to call you back. On numerous occasions including this one they have given me timed slots to call back and not phoned me. Later claiming they had tried despite me having full signal and sitting by the phone. They have promised me things such as: "we will keep you up to date", "we will not take money until you are happy with complaint resolution and they have discussed with me". At first I assumed each let down was a mistake, I have now reached the conclusion they are purposely misleading customers in the hope they "go away". I just want this complaint to be resolved fairly, but more than that now I believe people need to be aware of how bad this company is dealing with issues. Please take this advise- stay clear.