I had a policy with Scottish Widow for a number of years (28 years plus) and was told that when the policy finishes that I would get a lump sum at the end of it. Since then I learnt that this was a LIE. So I made a complaint against Scottish Widows on the 15th October 2019 (last year) and I have not received or heard anything regarding this? Now it is the 19th February 2021 and I still have not heard anything (not even had any correspondence about this). Could you please tell me on an URGENT BASIS as to what is going on? As I would like this to be resolved this year (at least before the end of this month)? Still not heard a thing not even acknowledgement of of complaint. (nothing).