OMG!!! ABSOLUTELY APPALLING, UNPROFESSIONAL OUTFIT SCOTTISH WIDOWS PENSIONS ARE!!! UTTERLY USELESS CUSTOMER SERVICES! KIDS RUNNING THE SHOP! TALK FROM ALL SCRIPTED SCREENS AT THEIR END THAT YOU HAVE TO GO THROUGH, OVER & OVER, INTRUSIVE ON YOUR PRIVATE AFFAIRS, HAVE YOU GOING ROUND & ROUND THE HOUSES REPEATEDLY, THEY DO NOT LISTEN TO THE CUSTOMER, EXTREMELY LENGTHY VERY LONG WINDED DRAWN OUT & RIDICULOUS SAME OVER & OVER & OVER PROCESSES & CONVOLUTED SYSTEM OF THINGS TO JUST WITHDRAW YOUR PENSION POTS! TAKES x15 WORKING DAYS AFTER YOUR 55TH BIRTHDAY TO EVEN RECEIVE ‘YOUR’ MONEY!?! WHY?!? TAKES NUMEROUS DAYS & ON & OFF HOURS ON THE PHONE TO START TO ORGANISE YOUR PENSION FULL WITHDRAWAL! TOLD ALL DIFFERENT & INCORRECT THINGS FROM DIFFERENT DEPARTMENTS & WHAT THEY CAN’T DO, BUT JUST BY PURE LUCK & BY MY OWN PERSEVERANCE, I MANAGED TO GET HOLD OF ‘SOMEONE’ IN THERE FINALLY WHO KNEW WHAT THEY WHERE ACTUALLY TALKING ABOUT & AGREED WITH ME THAT THEY WERE WRONG & I CAN DO THAT! INCOMPETENCE IS PUTTING IT MIDLY!!! THEY ARE ALSO PART OF LLYODS & HALIFAX - SO IT SAYS IT ALL!!! AVOID THEM AT ALL COSTS & LIKE THE PLAGUE!!! I DIDN'T HAVE ANY OF THIS HASSLE WITH PRUDENTIAL!!!