Simply woeful from start to finish. Ordered a pair of trainers and selected guaranteed next day delivery which would be in place if ordered by 6pm on the day. Order was submitted and money debited my account on 5:17pm. No sight of goods the following day, and when I raised this with them I was told to be patient and allow for more time, as well as being told my order was placed after 6pm hence the delay. When provided with all necessary evidence to show otherwise, I was given an apology for "misinformation", but to expect the delivery soon. This was of no use as I was out of the country hence the expedited delivery selection. My delivery was however refunded. Parcel turned up via DPD 2 working days after my order (again, defeating the point of guaranteed next day delivery) and none of my information was passed on to DPD to arrange for an alternative delivery time or an alternative storage address. This was then returned to Scotts. I contacted them for redelivery on 17th January 2022 to be told that it wasn't delivered as it wasn't in stock. This was evidently not true as I had a failed delivery slip. Only upon pressing the matter further was it then disclosed to me that my order had been cancelled, and my money reimbursed to my account. This was never intimated to me in writing, and only came to light upon my persistence in trying to ascertain what had taken place. The refund was processed (allegedly) on 16th January 2022, and that I should allow for 3-5 working days. We are now approaching the 7th working day and no sight of repayment. Having chased again I have been told that it was not processed correctly at the time. This has apparently been processed now, but now leaves me with a further 3-5 working day wait. It begs the question, what would have happened had I not followed this up. The lack of cohesion is startling, and the empty pre rehearsed answers/apologies do not invoke much belief that there is any great interest in trying to sort out rather simple issues. Quite often people simply want an apology and a clear answer as to what has gone wrong, rather being spun a yarn. Personally speaking I put this down to sheer incompetence, but this is more telling of the company as a whole and their training of staff rather than individual employees.