This is a propa Mickey Mouse company. This is the experience I’ve had and is the truth, so I ordered a 4ft gate £290, was told on completion next day delivery. But got a email stating Monday which was another 2 days later which was fine. They stated I would be given a tracking number which I didn’t receive so I contacted them on the Monday to be told item wasn’t in stock I ordered and would take two weeks to arrive. I had already organised a tradesman to come the weekend to bolt gate to posts. I had to change the colour of the gate so I didn’t have to rearrange tradesmen, was told would be sent out Monday for delivery Tuesday, guess what no delivery. Another day wasted waiting in. Item arrived Wednesday in 3 boxes, nothing looked like a gate. You guessed it you have to erect it yourself. The instruction manual is worst than IKEA, no set guide. I was told on live chat that the 4ft gate is just over 3ft wide. The slates they sent were 6ft ?? I contacted service again to be told you have to cut down the slates yourselfs. What a complete joke. Also the gate sides need drilling, please note this is not for any novice. Also they don’t accept free returns. If your still reading this take your well earned ££ else where. I just wished I had done my research before hand. Have a look on indeed even the staff are not happy there. I’m 100 percent for small business due to COVID 19 and I wish there were more but sorry don’t expect nothing else from this company. I will probably get a response after this review stating xyz. Save your time replying and contact me direct offering me a full refund and for you company to pick up this mess for free. Kind regards Mr CHEW