Disgraceful company and services ... ordered some screens for my garden totalling £285. First delivery was incorrect. The second delivery went into the garage whilst I waited for 4 weeks for fitter to attend and fit which was delayed due to incorrect order, fault of Screen with Envy. When I opened the box today screens were all broken. Called to report and sent photos and told no refund as should have reported 5 days after delivery. They refused replacement or refund but offered me to upgrade my order and pay additional £240 for thicker screens which I declined and asked for replacement and they said no they cant do that. Refused a replacement and refund. Avoid like the plague!