I placed an order of 5 x screens back in March all same size and colour. 4 arrived correct, however, the 5th screen was sent in error (cream and not dove grey). The screen was returned and a replacement sent. The replacement received was the correct colour, but the wrong thickness not as per the original 5mm (no fault of mine). This was returned and finally, after a 3-4 week wait the 3rd replacement arrived but a different shade of grey (not dove grey). I emailed (rare to get a response) no response, I then finally got hold of someone on the phone on Friday and was told this was query was with the colour technician, they would look into this and come back to me in 1-2 days. At the time I asked that if the colours were not able to be matched would be happy to accept the return of the whole order and replace it with 5 x the same colour screens, I was told YES. No surprise, no one contacted me. After finally getting hold of someone on the telephone 19th April, I was advised nothing could be done, other than If I returned the screen it could be replaced with no guarantee that the colour would match the existing and that as it is not faulty any return will be at my own cost. I was further advised that as I have put up the 4 screens these would not be able to be replaced as they are now used so Basically I was stuffed. The only way forward to keep ordering until I get a screen the same colour as advertised and return at my own cost, or just throw away £200 spent on screens that don’t fulfil my order. Fast forward to May, finally got the screen replaced and assured the lighter (Dove Grey - as per original order) were identified and would be sent out... 12th May. delivery arrived and would you believe two dark grey screen arrive. Called customer service and advised nothing can be done, whilst they sympathise and fully understand it tough! No manager available to speak to (never known a company not to have managers ever available). How can this company be able to trade?. It's terrible and so disappointing that customers are left out of pocket due to the mistake of this company and that they won't take any responsibility