I've had dealings with their 'service' before which wasn't smooth but this time their customer service was beyond atrocious. It's taken me TWO MONTHS to get 4 x 7ft high panels with U channels instead of posts delivered. That's with numerous calls, hours on totally pointless chat function which doesn't seem to link with the rest of the company, several emails, 1/4 of an order delivered, 10 more days chasing the rest which was, then wasn't shipped, then arrived out of the blue, with 6 redundant top and bottom strips one of which a different colour that they may collect - or not, who knows? Oh and, without any announcement or warning, the fence panel slats have changed. They are now produced in China and have a wood grain pattern on one side and are a slightly different colour. All in all a lovely product though - if only you didn't have to deal with the company!