If you decide to place an order with this company, I sincerely hope that your experience is significantly better! After giving Screen With Envy three chances to get things right, I have lost all hope with the company and that's a big shame because their product looks amazing. I'm sure the screens I ordered would look amazing in my garden... that is, of course, if I ever got what I ordered! Instead of the product I originally ordered, on two separate occasions I received sets of 5mm screens and just today, on the third occasion of me allowing Screen With Envy to try to get it right, sets of 16mm Trellis. It's hardly rocket science! I've already had to change plans with my builder twice and now I'll have to make changes yet again. I'm not sure if the staff believe that they're telling the truth or intentionally misleading me, but they have continually insisted that deliveries would be next day and yet on every occasion that has never been achieved. To the best of my recollection, the quickest they achieved was a three-day delivery. When I originally ordered, next day delivery wasn't even important, but it increasingly became important because of the change of plans it caused me to make with my builder. Having messed up, Screen With Envy failed to make good on every promise it made to me, despite getting in touch with their customer services team via email and speaking with them directly. I have attempted to find the email addresses of the founders - Sophie and Tom Birkert - to try to get them to intervene. Despite searching for a reasonable amount of time, I failed to find any contact details. I will be calling the company again on Monday to request a full refund, but I fear how that will go having read about other people's accounts. Tom or Sophie - if you're reading this review, I'd very much appreciate you reaching out to me to get this resolved.