Extremely slow delivery.
First order arrived within 2 days and buoyed by the reasonable quality and (almost) next day delivery we placed 2 more orders on 29/5 for more intricate products. To date, orders 2 and 3 still haven't arrived (7/6/21) and every email reply is nonsensical and doesnt address the questions asked. Finally contact SWE via their chat and they have promised delivery by tomorrow at the latest. Frankly, if these dont arrive then I'll be cancelling all orders. What's most annoying is that they've accepted for quite some time that there are courier issues however they still promise next day delivery on their website. Not a great way to run a business.
***Update to this (10/07/21); lots if excuses and promises to look into this. I've had responses of, it's got lost by the courier, we've sent out replacement products, it's out of stock, etc. We finally accepted we're being strung along so asked for a refund on our orders.
***Further update (14/07/21); its proving just as difficult to get a refund as it was to get our orders. After much emailing back and forth confirming yes we would like our money back, it has finally sunk in and one of our two orders has been confirmed as cancelled. Just have to wait 10-14 days for our money back. No idea why the second order cant be cancelled yet.
All in all, this company is a joke and the experience has been truly disappointing for us. Avoid and find somewhere else to spend your money.
3 years ago
screenwithenvy.co.uk has a
1.2
average rating
from
518
reviews
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