This is a completely crooked way of trading and by far the most difficult purchase of my whole life! On three separate occasions I was assured that the goods had been shipped and given fictitious tracking numbers. At one stage I was told that they had the goods in stock but there was nobody in the warehouse to pack them for the next week. Absolutely beyond belief for a mail order company who promise next day delivery. The emails received were very generic and presumably generated by bots. I eventually took to ringing on a daily basis and received nothing but repeated lies. One of the supposed ‘customer services’ people got upset at being referred to as lying, you wonder how they have the cheek to take money in a job where all they do is lie to irate customers all day long - there is plenty of honest toil about nowadays. Finally after reporting the company to the BBC Watchdog and threatening them with Trading Standards and the Small Claims Court etc the goods mysteriously arrived - 5 weeks late.
What a shame they carry on like this as the product is actually pretty good. The new anyangle post is invaluable for my particular project and the newer posts which are all Aluminium are far better than the previous ones whose steel based rusted very quickly. The only complaint is that the panels are rather flexible and would benefit from edge reinforcement along the longest side. I would give four stars for the product but it has to be one star for the absolutely shambolic customer service.
I would not trust their Trustpilot rating as they seem to have found how to ‘game’ that site with a suspicious number of invited five star reviews which somehow distort their overall star rating. Genuine good reviews for this company are few and far between.
3 years ago
screenwithenvy.co.uk has a
1.2
average rating
from
518
reviews
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