Please do not buy from this company, save yourself from the anxiety, stress and lost of your hard earned money. We regretted that we did not check the company reviews online before we order their composite fences. Now we are one of their so-called NEXTDAY delivery victims. The main reason we bought the composite fence from them was because they offer us NEXTDAY DELIVERY, we needed the fence urgently for our boundary fence in the garden and our neighbour really like a pretty & nice light grey composite fence. So right from the start, we asked their staff via online chat to check their stock and delivery timeline before we order. They told us stocks are sitting in their warehouse ready to despatch for next day delivery. However, they've lied. There isn't any delivery, no goods, nothing. When contacted them via online chat, they kept repeating the same reason, delay in transit, courier issues etc and when we called, the lady sounded very unhappy, she said the order already been despatched and blamed the courier, she said they cannot cancel or refund us. Instead she asked us to refuse delivery if it come and only refund you after they receive it. We contacted the courier company directly, they told us that SWE did not give them the goods/pallet for delivery, so they have nothing to deliver. It's obvious that they did not despatch the order. We then asked SWE to cancel our order and refund us, they refused to do so. They firmly insisted that they despatched the order and is delayed in the transit. From morning till afternoon, we've battling with them but we're getting nowhere. We are now seeking Citizens Advice, taking action actively to get our money back. We encourage everyone who suffers the same as us report this company to BBC Watchdog and also seeking advice from citizensadvice.org.uk / Trading Standard to get back your hard earned money especially in this pandemic. We still not getting a refund back for undelivered order, the worst is we now have an upset neighbour next door!