This is quite literally the most frustrating business I have ever had to deal with. A simple order of one panel and 2 poles, and 4 weeks later, still no delivery. I must have spoken to at least 4 or 5 different people from SWE promising a resolution in 24 hours - and nothing. The preferred carrier Hermes cannot be contacted directly. They say they have attempted delivery - they don’t - and then request a redelivery charge. And Sahib at SWE won’t ask the courier team to contact Hermes because the item is not missing for 7 days - it’s the replacement item Sahib - in total it’s been missing for 25 days, because the first delivery went missing too - but don’t let a technicality get in the way of positive customer service. Not a great experience !