on Aug 21st I partook in the simple task of buying a gate online. Every week that passed I get an email saying that it won't be next day delivery, there will be a delay. After a month of waiting I ask for a refund, having ordered in first place for fast delivery. The day I ask for refund, magically there was a gate in the warehouse they could ship. What I get sent is slats of composite and a metal top trellis. Although the website states I need nothing else to build the gate the slats and trellis need cut down with a circular saw I'm informed by email. Of the 6 slats I recieve 4 are broken. A pack of crisps has more robust packaging(and contents) . Also there is no frame for the slats. No frame for the gate and no handle. So when they said they suddenly had the gate in the day I asked for the refund, they thought theyd send the half they had and make me waste a serious amount of time trying to talk to customer service. Meanwhile I recieve replacement slats for the broken ones. Wrapped in the same thin plastic, naturally one of these was also broken. So here we are on Oct 20th. I have half a gate and screenwithenvy offer me £10 refund for my trouble and for broken gate. To get my refund now I have to pay a courier to return half the gate. After a few phone calls asking for someone senior to look at the case, I get an email from 'someone senior' to say they can now offer £12.50....... At one point I honestly thought the company was a scam. The whole experience has cost me a lot of time and a little bit of money too. Bewildered. I see others have had the exact same experience. Some reviews which screenwithenvy have tried to remove. Ultmitately comes down to lies and unfair trading. The price is also very high for the product. Report to trading standards.