Screen with envy happily took my money for fencing with delivery and installation....received the fence within days..I have not heard anything about installation at all....as someone has already said they seem to reply with a prepared script....I have emailed about 4 x and have heard from someone different each time....I can see I am going to have to take legal advice.... this is a genuine complaint.....I cannot express enough how let down I feel by this company.....it took us a long time to decide with them at they are not cheap but how let down we are feeling now..