Wow, where to start. The most shocking service I have experienced in all my years shopping online. Starting with false delivery promises, couriers leaving damaged wet goods roadside. Along with poorly packaged and manufactured goods. Now bare in mind I purchased the most expensive automatic sliding gate on their site. Their customer service is awful. They try to deflect and make you have to pay to return goods. Unfortunately for them they are so amateur they are unaware of the Section 75 law and sale of goods act. Funds being reversed, no return of item and reported to the FDA/Trading standards for attempted Deception! Avoid at all costs and shop with a decent company (charlesandivy) who value their customers instead of these money grabbing cowboys.