Quite simply put..... worst company I have ever dealt with. Full of lies and false promises and when you ring up to complain you get told that it is the couriers fault every time. If the courier is that bad then why use them. They use a well known courier who I have used plenty of times in the past and I have never had an issue with them. My customer found screens with envy on the internet and gave me a list of items she wanted. I have placed multiple orders with screens with envy and we haven't had any orders completed correctly first time. One order was placed for a set of swing driveway gates and 2 posts back in April. I sent my guys to install them. When they got to site and opened up the first package they found that the accessory pack was sent for sliding gates rather than swing gates. After a lengthy wait we finally received another accessory pack. It was for sliding gates again. Another lengthy wait we finally got the correct pack so I sent my guys to fit the swing gates. when they open the box they found only enough items to construct one gate and not a pair. Nearly 8 months down the line and I still don't have the other gate. My customer has since sourced an alternative gate as she could not wait any longer as she had sold the newly constructed dwelling my company had produced for her. I now have 2 gate posts and a left hand swing gate. After countless phone conversations and emails trying to get screens with envy to collect these items and refund accordingly I am still in possession of these items and still £2300 out of pocket along with wasted labour costs after failed installation attempts. I really don't know what to do anymore to try a get them to collect the items and refund me. Every time I call they just blame the courier. When I first requested collection of these goods they were adamant that I would have to pay for the collection! their website states "next day delivery on all orders". This is a blatant lie. They do not have the stock or competent workforce to fulfil this promise. I am currently seeking legal advise on this issue.