I ordered a Full Privacy Pedestrian Gate 4ft in Dove Grey with a 6ft straight post. A package full of self-assembly components arrived 2 days late and without the 6ft Straight Post. I wasn’t happy as the Website didn’t make any mention of self-assembly and the photographs showed a full height assembled Gate. I had already taken down the old gate and I needed a Gate to make the side of the house secure over the Christmas, so I opened the package with the intention of assembling that Gate ready for installing. On checking the components, I noticed that half of the small assembly fixings shown on the Assembly Instructions were missing and then I noticed that the slats supplied were 6ft long and the gate sides were only 1 meter high. The slats are to be assembled horizontally and if cut in half, then the finished width of the gate would not be 4ft as advertised – rather a maximum width of approx. 3ft 8inchs or approx. 1100mm. I emailed ScreenWithEnvy as follows: “Our Order was delivered by Courier last week. Firstly I was disappointed to find that I didn't receive a "Gate" - instead I received a self-assembly box of bits & pieces. As I had already removed the old gate and the side of our house is no longer secure, I decided to go ahead and assemble the gate. On opening the packaging, I am disappointed to find that there is a complete mis-match of pieces. Part of the assembly components as detailed in the assembly instructions are missing and the slats are 6ft long whereas the remainder of the "Gate Components" are 4ft. As I have completely lost confidence in your product, I want a full refund and I would like you to make arrangements to collect the bits and pieces which I have re-packaged ready for your Courier.” I didn’t receive a response. I contacted ScreenWithEnvy this afternoon on their “Online Chat” and had a wasted conversation with a very arrogant Katie who told me that I had to return the goods in their original packaging at my expense before ScreenWithEnvy will “consider” a refund. Please do not be fooled by their glossy Website – this a company who advertise one thing and then deliver something totally inferior. I thought that I was buying a 4ft wide by 6ft high, (Full Privacy Pedestrian Gate), instead I was sent a box of self-assembly components with bits missing that were for a 3ft 8inchs wide by 3ft 10inchs high, (Approx. 1100mm wide by 1150mm high) smaller gate. It is easy to see why ScreenWithEnvy are competitive with other Gate Suppliers when they send you a self-assembly kit for a much smaller gate with parts missing and you are then expected to spend your own money and time sending the rubbish back to them before they will issue a Refund. I will now contact my Payment Card Bank to request a full refund through them. In my opinion, ScreenWithEnvy have deliberately been reckless and negligent in the way they sell their products and I believe that their Website is misleading and misrepresents their products to the extent that they are operating a business specialising in mis-selling and are dishonestly taking payments for goods that they are not delivering.