Olivia (Head of customer service Screen with Envy) Fence & Sliding Door purchased I have now received rack part for sliding door and have contacted installation company to complete job.They have now broken up for Christmas and return on 5th January.I have explained this to my client who is more than unhappy she has threatened legal action against me. Screen with Envy have sold me this system in September 2021 with a 1-2 week lead time for delivery confirmed in writing when I paid for goods in September. I have now sent and received countless emails and made countless telephone calls to resolve matter without success. All team members whom I have exchanged calls and emails to me are always very pleasant but never seem to understand or deal with problems and find a solution. You have made over 10 deliveries with incorrect parts or missing parts delivered more than twice and continuous delays at every stage. I even offered to double check myself and collect and find solution myself. I offered to collect missing parts on 3rd December 2021 in North London at your Warehouse at my expense but was told I could not do this unless I double paid for parts again that were not delivered by your errors. Three months later I’m still unsure if all parts are now delivered and cannot get product installed in until January. I’m not even confident sliding gate system is safe I sent you a video with concerns, and have received no response to several safety concerns on the flimsy nature of sliding gate which moves backwards and forwards with too much movement and a large gust of wind could blow very heavy gates of its tracks. If this were to happen and land on a child it could cause severe or fatal injuries. I questioned you on missing parts from automation kit 5 & 6 AC & DC safety visual warning lights that are on your instructions. You have replied to me these safety elements are not important or required and you have never supplied them although they are on the installation diagram manuals you supply online Please can you send this complaint and my safety concerns to Directors owners of Screen with Envy. I require a formal response in 14 days from Directors of Screen with Envy.