Beware of this company if ordering a single item!!
All looked good at the outset, small family run business offering 2 day delivery. That turned out to be a little different.
They dispatched with Hermes which took over a week before informing all that they had damaged the first order. Not good.
It gets worse, I asked for the second to be sent with a different courier and with additional packaging. I then find it has gone with Hermes - no attempt to find an alternative courier despite assurances and also no additional packaging (if the first had any less then it would have been bare) - and then when it does arrive another 10 days later the package is left outside my house for anyone to steal (not exactly secure delivery as advertised). The box was in terrible condition and the product inside was significantly damaged - images give a flavour of this.
Requested a refund as I was not happy for a third item to be shipped with Hermes for more delays and probably more damage.
Was initially told I would need to pay to return the broken item, which I refused to do, then offered partial refund if I could still use the item. Again refused and then begrudgingly agreed to full refund and dispose of broken screen.
All in all this company is badly run and staffed. Most staff fob you off with standard replies and little to no empathy. Even had the cheek to email and ask for a positive review as they have had so many negative in recent weeks. Given my experience and those below is it any wonder.
Will not be returning for future orders. So disappointed as I really like supporting small businesses.
2 years ago
screenwithenvy.co.uk has a
1.2
average rating
from
518
reviews
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