Really cannot state how awful this company is to deal with. My order didn't arrive and they don't care. Before despatch they send a very odd email about how they have issues with couriers . Why would a company send such a things? Alarm Bells start ringing immediately. I was Told I HAD received and indeed signed for the goods, despite my 4 security cameras, two dogs and a witness (an off duty police officer)in house at time they still insist the fake signature In photo was mine. They then said the driver doubled back to my house 5hrs later to deliver my item. Erm how, When I'd apparantly already signed for it? At no point do they update, help or communicate and became abusive coming out with such utter nonsense you immediately know your on a road to nowhere. No matter what you ask, who you request to speak to, email addresses etc they refuse to help. Days after thier first two fraudulent claims of delivery they suddenly state it was delivered to an entirely different house along with apparant GPS location images. Why would it go to another address? No surprise that these images were also laughable as they had been taken from the middle of the road from the seat of a van more than 20 meters from nearest house. The houses in the image were neither my house OR No 9 where they had apparantly delivered. Maybe it was number 9 of Jupiter's moons as thier lies are out of this world. JUST MORE SILLY LIES FRO THEM!! I could go on and on with further horror stories with this company's ridulous behaviour which switches between childlike tantrums and lies to pure abuse and insults. They also have zero data protection knowledge. They don't state calls are recorded but they apparantly are so please do ask for a transcript of your calls etc which you are legally entitled to for your evidence. They really don't like this but tough titties to em. They will also try to insist you follow a long winded procedure that they can't even produce themselves , yet another lie. A verbal request is all that's legally required. If they dont provide this info within 30 days Id suggest you go straight to the government information officer and raise a complaint. I've often read reveiws of people having nightmares and thought they may be far fetched and the individial on a witch hunt Maybe sometimes they are BUT this is 100% truth and I wouldn't want anyone to have the experience I've had. SCREEN WITH ENVY are really to be avoided, they really don't deserve your business , please do your research So you can make your own informed decision. There are sooooo many groups and forums dedicated to issues and complaints with them which include screenshots of threatening emails and behaviours that just make the mind boggle. Worryingly theres definitely a common thread from too many customers at the hands of this company not to be true. Just please be careful and be informed before parting with your money.