Absolutely shocking customer service and attention to detail dispatching orders. Ordered gates which arrived 29 March. We live on a busy road and have a two year old so we need the gates for safety. The gates have been pre-drilled in the wrong place so you can’t actually hand them from the posts. We have been waiting since then for the replacement. Each week we’ve been told it’s in the post via Yodel. Each week is hasn’t arrived. And now just been told that it will be another 2-3 weeks. Absolutely disgraceful lies. We’ve had a builder to set the posts and then had to keep cancelling him as time after time the replacement never arrived. They even sent an automated email asking us to submit a photo of how great the gates look. It’s still only two posts set in concrete at each side of the driveway. Shameful.